Repzy ("we", "us") operates repzy.tech and the Repzy platform, a review-automation service sold to local businesses ("tenants" or "clients" — e.g. driving schools, clinics, salons, print shops). This policy covers two groups of people: (1) tenant staff and owners who use the Repzy platform directly, and (2) the end customers of those tenants, whose contact details a tenant's staff enter into Repzy in order to send a post-visit review request.
A tenant is the data controller for their own customers' information; Repzy acts as the data processor that stores it and sends messages on the tenant's behalf. If you are an end customer of a Repzy client business and want your data corrected or removed, please contact that business directly, or use the contact details below and we will route your request to them.
| Data | From | Why |
|---|---|---|
| Full name, phone number, email (optional) | Entered by tenant staff at intake | To send the post-visit review request and, if needed, a private follow-up |
| Visit rating and free-text comment | Submitted by the end customer via the feedback link | Routed privately to the tenant's owner when a visit comes back 3★ or lower |
| Message delivery status, link clicks, timestamps | Automatically, when a review request is sent | To track whether a request was delivered/opened and avoid re-sending |
| Owner/staff login details | Entered at account setup | To authenticate access to the tenant's dashboard |
| Business compliance details (e.g. trade license, DLT registration IDs) | Entered by the tenant during onboarding | Required by WhatsApp/SMS providers (Meta, Twilio) to register the tenant's sending number |
We use a small number of third-party processors to operate the service. We do not sell customer data.
| Processor | Purpose |
|---|---|
| Mandrill (Mailchimp Transactional) | Sending review-request and report emails |
| Twilio / WhatsApp Business Platform (once live per tenant) | Sending review-request messages by SMS/WhatsApp |
| Google Gemini API | Generating the AI-written summary in an owner's nightly report from that tenant's own review/feedback data |
| Hostinger | Application hosting and database |
| Cloudflare | DNS, CDN, and security filtering in front of repzy.tech |
Customer records are retained for as long as the tenant's account is active, so repeat visits can be recognised and duplicate requests avoided. A tenant can request deletion of their customer records at any time by contacting us.
If you are located in India, you have rights under the DPDP Act, 2023, including the right to access, correct, and request erasure of your personal data, and to withdraw consent to future messages. To exercise these rights, contact the business that sent you a review request directly, or reach us using the details below and we will forward your request.