Terms of Service

Last updated: 12 August 2026

This is a first published version of Repzy's terms, written to close the gap of having none at all. It has not yet been reviewed by external legal counsel and should be before it is treated as a binding, complete agreement — particularly the liability, payment, and termination sections.

1. What Repzy is

Repzy is a review-automation platform for local service businesses. It lets a business's staff log a customer's contact details after a visit, sends that customer a post-visit request that links to the business's real, public Google review page, and privately routes lower-rated visits back to the business owner. By creating a tenant account or using the platform, you agree to these terms.

2. What Repzy does not do

Repzy does not filter, hide, or withhold the public Google review link from any customer based on predicted or actual rating. Every customer who receives a review request receives the same public link.
Repzy does not write, edit, or submit reviews on a customer's behalf.
Repzy does not guarantee a specific Google rating, review volume, or business outcome.

3. Your responsibilities as a tenant

Only enter a customer's contact details with that customer's knowledge that they will receive a follow-up message about their visit.
Keep your business's compliance details (trade license, WhatsApp/SMS registration information) accurate and up to date — message delivery depends on it.
Do not use Repzy to send unsolicited marketing messages unrelated to a customer's actual visit.
Keep your staff login credentials confidential; you are responsible for activity under your account.

4. Subscriptions and payment

Access to a tenant account requires an active subscription. If payment lapses, the account moves into a grace period and then a read-only/locked state until payment resumes, per the plan terms shown at signup. Specific pricing is provided directly to each prospective tenant.

5. Data

How customer and business data is collected, stored, and shared is described in the Privacy Policy, which is part of these terms.

6. Service availability

Repzy is provided on an "as available" basis. We aim for reliable uptime but do not guarantee uninterrupted service, and are not liable for message delivery failures caused by third-party providers (WhatsApp/Meta, Twilio, email delivery networks) outside our control.

7. Termination

Either party may stop using/providing the service at any time. On termination, a tenant's data is retained only as long as reasonably needed to close out the account, and deleted on request subject to any legal retention requirement.

8. Changes to these terms

We may update these terms as the product changes. Material changes will be reflected here with an updated date at the top of this page.

Questions about these terms
WhatsApp: +91 94964 68961